- All seed orders will ship out via first-class mail (typically 2-3 days shipping).
- Orders of $50 or more will ship for free! There is a $5 shipping charge for orders under $50.
- We are proud to be one of the quickest seed-banks in the industry when shipping is concerned, as the vast majority of the time your seeds will ship out next-day after final payment has cleared. Every so often it may take two or three days to send them out, but what we strive for most is to ship out seeds within hours of payment!
Annunaki Genetics guarantees the exterior of the packaging will be free of any company names, logos, or references to cannabis.
Your package will come with a tracking number that can be tracked en route. If for whatever reason the package goes missing during transit please let us know and we will start the investigative process with the courier. Depending on the specifics the process could take a few days in order to identify and track the package. If we find that the fault was our own we will resend the package. If the package went missing because of an incorrect address we can not be held responsible. If it is returned to our PO Box we will of course resend it.
We will not ship out of country under any circumstances.
Refunds and Cancellations
We accept cancellations of orders just as long as the order is still in our possession and has not yet shipped.
If you wish to cancel a paid-order, or be refunded for a payment, please contact us as soon as possible, so that we can start the refund process.
Upon receiving the goods, if the seeds are damaged then please notify us immediately via phone or email, so that we can get you new seeds. Please note that we will require photos of the damaged product along with its packaging as proof of the claim.
If the strain is in stock we will ship out replacements. If it isn’t, we will ship out seeds of your choosing of equal or lesser value. We can also issue a store credit, or a refund via your payment method.
Annunaki Genetics’ maximum liability arising from any product sold shall not exceed the price of such product.